| Job Description |
- Resolve problems reported by the customer, by analyzing, simulating and fixing them. Track reported problems through the Problem tracking system and generate the necessary reports, root cause analysis, etc.
- Interface with customers to resolve customer reported problems/bugs, etc remotely and when required, at the customer site.
- Take handover and carry out effective transition of projects from implementation to support.
- Proactively work to take over new products into support and facilitate rapid engagement of support business.
- Involve in the support framework development to enhance the support function and utilization of available resources to enhance the value customers get from our products and solutions.
- Work closely with the development team to bring the product bugs and change requests into product enrichment propositions.
- Proactively look for opportunities to help customer utilize the features of the products.
- Carrying out trainings for customers both internal and external
- Available to support customers on a 24*7*365 basis when the situation demands.
- Readiness to take up new challenges as and when they come.
- Groom and mentor junior engineers.
|
| Desired Profile |
- 1 – 2.5 years from, preferably from telecom domain, experience in troubleshooting/ working in UNIX platform, knowledge of shell script and database like PL/SQL, in the areas of query procedure, blocks and performance tuning.
|
| Experience | 1 - 2 Years |
| Industry Type | Telcom/ISP |
| Role | Tech Support Engnr |
| Functional Area | Application Programming, Maintenance |
| Education | UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization |
| Location | Bengaluru/Bangalore |
| Keywords | UNIX, shell script, PL / SQL, |
| Contact | HR
Subex Limited
Adarsh Tech Park, Devarabisanahalli,
Off Ring Road
BANGALORE,Karnataka,India 560037 |
| Telephone | 91-80-66598700 |
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