Summary
Experience:
1 - 6 Years
Location:
Lucknow
Compensation:
Rupees 2,00,000 - 4,00,000
Education:
UG - B.Tech/B.E. - Any Specialization,Diploma - Any SpecializationPG - Post Graduation Not Required
Industry Type:
Auto/Auto Ancillary
Role:
Team Leader -(NonTechnical)
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
31 Aug
Job Description
1) Customer complaint red resale system monitoring & prevention of complaints
2. Ensuring the faster resolution of customer complaint.
3) Monitoring daily service inflow at all the dealerships in area & state
4) Monitoring EWC & AMC sales at the dealership on daily basis
5) Planning & devising the tools to improve vehicle flow at the dealership.
6) Monitoring & improving the business profitability of dealership.
7) Imparting OJT to dealer manpower
8) Improving the overall performance of dealer network.
9) Monitor & improve manpower & bike lift efficiency.
10) Planning & communicating dealer on monthly targets of service volume.
11) Planning activities in area to improve the performance.
12) Regular meetings with all network & dealer managers to discuss the performance.
13) Ensure the correct CIP implementation in dealerships.
14) Supporting in establishing primary & secondary network
15) Review weekly performance of state.
16) Monitoring the green dealer activities in dealerships.
2. Ensuring the faster resolution of customer complaint.
3) Monitoring daily service inflow at all the dealerships in area & state
4) Monitoring EWC & AMC sales at the dealership on daily basis
5) Planning & devising the tools to improve vehicle flow at the dealership.
6) Monitoring & improving the business profitability of dealership.
7) Imparting OJT to dealer manpower
8) Improving the overall performance of dealer network.
9) Monitor & improve manpower & bike lift efficiency.
10) Planning & communicating dealer on monthly targets of service volume.
11) Planning activities in area to improve the performance.
12) Regular meetings with all network & dealer managers to discuss the performance.
13) Ensure the correct CIP implementation in dealerships.
14) Supporting in establishing primary & secondary network
15) Review weekly performance of state.
16) Monitoring the green dealer activities in dealerships.
Keywords: Dealer Management , customer complaint handling , dealer network
Contact Details
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